Customer Experience Solutions

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Are you?

Confident your customers would stay, if a competitor offered the same 20% cheaper?

Running an existing customer survey, but failing to utilise it effectively?

Thinking about capturing customer feedback, but nervous about what it will reveal?

Struggling to get staff on board with a customer-centric approach?

 

Did you know?

91% of dissatisfied customers never complain; they simply go elsewhere (i)

86% of customers would pay more if great service is guaranteed (ii)

72% tell an average of 6 others about their positive experience (iii) 

 

Yet most small businesses, from starting out to scaling up don’t bother to check their customers are content. Ignoring the ripple effect of ‘silent but deadly’ unhappy clients circulating bad news.  Failing to capture and share how captivated customers feel about their positive experiences.  Letting opportunities slip away.

 

Sources

(i) Understanding Customers" by Ruby Newell-Legner / (ii) Super Office, November 2016 / (iii) Esteban Kolsky, Corporate Strategist, Thinkjar

 

 

 

 

 

 

To find out more contact:

 

Teresa@ClarityCX.co.uk

 

07909 928291

 

Click here to read the article in Newbury Business News

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