Customer Experience Solutions

- Surveys - Customer Feedback - Processes - Training - Bespoke Solutions -


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Are you?

Confident your customers would stay, if a competitor offered the same 20% cheaper?

Running an existing customer survey, but failing to utilise it effectively?

Thinking about capturing customer feedback, but nervous about what it will reveal?

Struggling to get staff on board with a customer-centric approach?


Did you know?

91% of dissatisfied customers never complain; they simply go elsewhere (i)

86% of customers would pay more if great service is guaranteed (ii)

72% tell an average of 6 others about their positive experience (iii) 


Yet most small businesses, from starting out to scaling up don’t bother to check their customers are content. Ignoring the ripple effect of ‘silent but deadly’ unhappy clients circulating bad news.  Failing to capture and share how captivated customers feel about their positive experiences.  Letting opportunities slip away.



(i) Understanding Customers" by Ruby Newell-Legner / (ii) Super Office, November 2016 / (iii) Esteban Kolsky, Corporate Strategist, Thinkjar







To find out more contact:


07909 928291

ClarityCX provide Customer Experience consultancy and support to routinely measure, discover and improve the entire customer journey from initial to repeat purchase.


Services for Solopreneurs/Micro Business:

  • Consultancy to help you create an effective customer feedback solution suited to your business
  • Design and build bespoke and effective customer surveys
  • Outsourced management of your customer feedback
  • Create strategy so you can ensure your customer feedback is utilised in the objectives of your business plan
  • Help you to cut your marketing costs by increasing your customer retention and word of mouth referrals


Services for Small / Medium Business:

  • Outsourced survey / feedback management, reporting and ad-hoc consultancy
  • Customer survey strategy and rewrite 
  • Conduct an audit of your current customer experience and provide an improvement recommendation report
  • Facilitate tailored workshops and training sessions to employees, enabling you to create a customer-centric culture within your organisation. 


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