Packages for Solopreneurs / Micro Business:


1:1 Consultancy £60

  • Create a strategy for your customer feedback, tailored to your business and customer type
  • Help write your survey questions, responses and style to optimise your response rates

One Off / Annual Survey Solution £197

  • 1hr consultation
  • Design & creation of survey questions and deployment approach
  • Build of bespoke branded survey via SurveyMonkey
  • Distribution to customers (list to be provided by client)
  • Creation of survey communications
  • 2 x Follow up reminders to non-responding recipients
  • Report of survey results - statistics/text analysis/charts/testimonials for use within marketing & social media
  • Red Flags - identify customer or area that needs attention

Packages for Small / Medium Business:

Outsourced Survey Management  £40/month

Subject to a one off set up fee of £100 & 12 month contract

  • Hosting of client survey (including SurveyMonkey subscription costs)
  • Monthly survey results reporting 
  • Key statistics & quotes, to use within marketing / social media content



1/2 Day Onsite Bespoke Services £350

Full Day Onsite Bespoke Services £525

(Longer projects by quotation)

All bespoke services are initiated via an initial free remote consultation.


Examples of the types of service available:

  • Audit & recommendation report for customer experience improvement
  • Employee workshops/training
  • Creation of action/project plans to implement solutions
  • Documentation of processes/procedures
  • Survey & strategy creation
  • Capture and production of Customer Journeys

onsite services are subject to additional travel cost when client site is in excess of 25m from Newbury, Berkshire.



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