Tailored CX for Businesses

Services will be discussed and agreed with you, priorities and solutions designed to fit the individual needs of your business

 

Examples of the type of service available:

  • Onsite workshops with your employees
  • Action plans to implement solutions
  • Staff training in effective customer contact methods
  • Strategy development
  • Survey creation and supporting processes
  • Creation of bespoke tools
  • Capture and documenting of processes
  • Capture and production of Customer Journeys and Customer Profiles
  • Follow up support and reviews

 

All bespoke services are managed through an initial consultation followed by a quotation for services required.

                  Regular CX Support

ClarityCX provides regular support to manage your customer feedback or customer experience related activities.  

 

Examples include:

  • Creation of customer surveys
  • Telephone follow ups / Telephone Surveys
  • Capturing testimonials
  • Survey response reporting & analysis
  • Increase customer feedback percentages
  • Review of feedback and creating improvement recommendations
  • Documenting processes and procedures / Customer Journeys / Customer Profiles

 

If you are getting less than your desired number of responses from surveys, 3rd party management can significantly improve responses - especially with customers who aren't your advocates (yet!)

 

Charge at an hourly rate, you can outsource these duties to ensure they happen in a timely and consistent way each week / month / quarter.

 

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