ClarityCX provides bespoke options for each client, but for your convenience we've packaged some of the most commonly asked for services:


1:1 Consultancy £60/hr

  • Create a strategy for your customer feedback, tailored to your business and customer type
  • Help write your survey questions, responses and style to optimise your response rates

One Off / Annual Survey Solution £197

  • 1hr consultation
  • Design & creation of survey questions and deployment approach
  • Build of bespoke branded survey via SurveyMonkey
  • Distribution to customers (list to be provided by client)
  • Creation of survey communications
  • 2 x Follow up reminders to non-responding recipients
  • Report of survey results - statistics/text analysis/charts/testimonials for use within marketing & social media
  • Red Flags - identify customer or area that needs attention

Outsourced Survey Management  £45/month

Subject to a one off set up fee of £140 & 12 month contract

  • Hosting of client survey (including SurveyMonkey subscription costs)
  • Monthly survey results reporting 
  • Key statistics & quotes, to use within marketing / social media content

Upgrade to our £70/month package to receive remote 'help desk' support with your survey and how to manage and utilise the feedback you receive



Customer Experience Audit £525


You know there are improvements that can be made, but not sure where to start?  Our on-site audit service provides you with a detailed report to enable you to identify the 'red flags' that need your most urgent attention, areas assessed include:


  • Public / Customer Areas
  • Employee Areas
  • Staff skills / training needs
  • Processes
  • Communications
  • Customer journeys
  • Digital experience
  • Customer feedback measurements / metrics


Package is for 1 day audit, which typically covers businesses up to 20 employees, assessment and bespoke quotation will be provided for larger or more complex requirements.



1/2 Day Onsite Bespoke Services £350

Full Day Onsite Bespoke Services £525

(Longer projects by quotation)

All bespoke services are initiated via an initial free remote consultation.


Examples of the types of service available:

  • Employee workshops/training
  • Creation of action/project plans to implement solutions
  • Documentation of processes/procedures
  • Survey & strategy creation
  • Capture and production of Customer Journeys

onsite services are subject to additional travel cost of 45p/mile when client site is in excess of 15m from Newbury, Berkshire.

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